The web has become the most popular destination for information.
It’s robust, updated with the latest knowledge, and it’s readily available just about anywhere. It’s opened the world of information to everyone with an internet connection, and enabled them to learn just about anything.
And as we continue to dip into financial hardships, the web is becoming the most popular place for something else … something we call commerce.
With hundreds of thousands applications available for free on top of an unlimited amount of information, the web is the perfect place to start up that business you’ve been thinking about. As you move forward and begin the process of leaning how to start a business online, specifically a commerce 2.0 business online, you may find that there are certain specializations that will help you as you progress.
These are just a few to consider along your way.
1. Copywriting
This specialization is something you can apply to just about any industry, as it involves the wielding of words.
Whether you’re creating the content for a web page on your site, an ad, or literarily any other piece of content, the copywriting skill will help you hone your language into something that commands the attention from your readers. Gaining this attention is how you move them to the next step of engagement, which is informing them of your offer, and converting them into customers.
2. Content Marketing
As mentioned, information is abundant online. We go to the web for just about every query we have, so it makes sense that information becomes a valuable tool for businesses interested in reaching people.
Spend time researching what your customers are looking for through search engines, then create content that relates to those queries. The more relevant it is to your niche, the better the chance of converting those viewers into customers, so be sure you spend time within your niche.
The better you become at content marketing, the more eyes you’ll be able to attract to your commerce website online.
3. Customer Service
The customer service specialization is something that applies to every niche, as it’s the skill of helping people .
If you can master the art of excellent customer service, you’ll see an increase of sales because people will give you their trust. If you can’t provide excellent customer service, then you’re just like every other business … not exceptional. The key is to provide exceptional customer service, because it shocks the customer. People aren’t used to the best customer service, so providing it will almost certainly impress them.
This is an ongoing practice, so it’s important you develop your skill and learn from your experiences.
4. Social Marketing
In addition to information, the web has become a place for friends. Between Facebook and Google+, friends are connecting more than ever before online … and it’s your job to get in there with them so they can express themselves. The way people express themeslves online is by liking or vouching for specific things, whether those things include music albums, ideas, people, or even companies.
That’s where you come in.
If you haven’t already, get on Facebook and Google+ and create a company page for your brand so people can begin connecting with you. They’re not necessarily interested in receiving updates as you’d hope, but they do want to share what they like with their friends.
This is good enough reason to get involved … wouldn’t you rather have 100 people vouching for your brand than zero?
Take this to the next step and begin interacting with people — use those customer service skills!
5. Business Development
As you progress forward with the creation of your company, you will likely be forced to think of alternative ways to bring in money. This is where you business development skills come in. Hone this skill, and you’ll be able to turn it to your advantage regardless of the niche in which you’re working.
The practice of business development involves creating products or services to sell your customers, as well as find ways to create new revenue streams.
6. Search Engine Optimization
As a widely accepted method of prominent positioning, search engine optimization (SEO) is how you can help inform the search engine what your website is all about. The more relevant you are to the customer’s search query, the higher your position will be within the search index, such as Google or Bing.
This of course also depends on how competitive your niche is, and the ranking of other sites.
As you progress through this skill, you’ll realize that the most important aspect of SEO is link-building (number 9), and that malpractice of SEO can lead to dangerous repercussions that may mean the end of your organic search traffic.
7. Email Marketing
Much like content marketing, email marketing involves the delivery of exceptional content that helps the customer achieve a better understanding of something. The difference is the platform; with email, you’re able to reach your customer when you’d like, whereas the web limits you to the traffic that reaches that specific page.
Email marketing also enables you to schedule a particular series of content you want the customer to receive … for example, we could have opted to break this post into 10 parts and send out 10 different emails with one tip each. This helps you achieve one very important aspect of commerce 2.0 … repetition.
The more you connect with your customer, the more likely they are to hear your message and realize it will help them in some way.
This is also where your copywriting skills come in.
8. Blogging
If you delve into content marketing, then you probably use some sort of CMS or blogging software. One of the best available is called WordPress … it’s what we use for just about everything! It works as an excellent blogging platform as well as an in-house CMS.
Blogging is one of those things you learn as you do, but there are resources out there that may help you with the basics, whether you’re blogging for personal use or business use. Check out Fuel Your Blogging for tips, and even get a little feedback on your blog every friday.
Again, the key is repetition. The more information you can provide your customers through the web, the better your chances of impressing someone and leading them into your arms as a customer.
9. Link Building
As mentioned above, you will likely delve into this specialization when you get into SEO. Be careful though, link building is a special kind of magic that can involve both light and dark practices … and the dark (called black hat SEO) can often lead to the termination of your listing in the search index.
One of the basic forms of black hat SEO involves buying links and cloaking your website so search engines can’t see your content. These forms of optimization are considered manipulative and often result in the banning of websites.
Continue with caution with this specialization.
10. Image Editing
The web is getting more and more visual every day, so it’s crucial you begin developing your skill set in the image editing realm. If you can use Photoshop … great! If you can’t … there are plenty of alternatives available, and you’ll be able to pick up how to use them much faster. One app in particular is called Picnik … give it a whirl and see what you can create.
This specialization will help you create banners, edit photos, and even design your own websites so it’s importnat you at least see what it’s all about. If it’s not something you’re fond of, you can always hire a professional.
What specializations will you develop?
Overall, these are just a few of the specialization you will develop over time … and some more than others. Stick to what you do best as opposed to forcing yourself to learn something you don’t enjoy, and you’ll find the experience much more rewarding.
We’re interested in learning which areas you specialize in, so please post a comment in the box below. We’d love to hear how things are going and what you’re having trouble with — maybe we can help with a quick follow up post or comment.